This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. Consistent with US privacy law and information security, PII is defined as information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When signing on our site, you may be asked to enter your name, email address  or other details to help you with your experience.

When do we collect your information?

We collect information from you when you register on our site, subscribe to our service, fill out a form, use live chat, open a support ticket and/or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, subscribe for our service, respond to a survey or marketing communication, surf the website, and/or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up after correspondence (live chat, email or phone inquiries).
• To deliver marketing information and targeted advertising to you. 

How do we handle third party logins and data transfer APIs?

Our reporting service requires you to connect and/or login using your third-party social media account and advertising accounts (like your Google or Facebook). Where you choose to do this, we will receive certain profile information about you from your third party data provider. The profile Information we receive may vary depending on the social media provider concerned, but they may include your name, e-mail address, or other PII. 

We use the information we obtain from the social media provider to gather statistical and other information necessary to utilize all of the features of our reporting service. We obtain this information through the use of API’s, data transfer connections between our platform and your third-party data providers. Please note that we do not control, and are not responsible for, any other uses of your personal information by your third-party data provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and applications.

How do we protect your information?

In order to make your visit to our site as safe as possible, our website is scanned on a regular basis for security vulnerabilities.

Your information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are also processed through a gateway provider and are not stored.

Do we use cookies?

Cookies are used to help us improve the user experience on the site as well as for relevant marketing purposes. Specific information about how we use such technologies and how you can refuse certain cookies is available at allaboutcookies.org.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Please note that if you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

California Online Privacy Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
• Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

If you have questions regarding our Privacy Policy or our compliance with CalOPPA, please contact us at support [at] reportingmonster.com.

European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.

If you have questions regarding our Privacy Policy or our compliance with GDPR, please contact us at support [at] reportingmonster.com.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (“COPPA”) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old and we do not collect PII from children under the age of 13.

CAN SPAM act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process subscription orders and to send information and updates pertaining to orders.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at support [at] reportingmonster.com and we will promptly remove you from our mailing list.

Privacy Policy updates

Although most changes are likely to be immaterial, ReportingMonster may change its Privacy Policy from time to time. ReportingMonster encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site or service after any change in this Privacy Policy will constitute your acceptance of such change to this Privacy Policy.

How to contact us

If there are any questions regarding this privacy policy, you may contact us at support [at] reportingmonster.com.